Returns & Exchanges

What is the return procedure?

According to the Romanian Emergency Ordinance 34/2014 on consumer rights, the consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 calendar days of receiving the product “.

What are the return terms?

We must be notified by e-mail or telephone at +40741-352-140 within the first 14 days of receiving the order which products you wish to return.

The products can only be returned if they are in their original condition, are not damaged due to use, have not been washed or ironed, if they can be accompanied by the original packaging, as well as documents or other materials received in the box.

Following the return request, you will receive a return form in which you must fill in the necessary data for the return of the money (24-character IBAN code, Bank, Name and Surname, CNP, etc.). To complete the return, please let us know when the package is ready and we will send the courier to the address you mentioned to pick up the collection. Only in this way the return transport is free (valid only for orders received in Romania).

What is the product exchange procedure?

One product can be exchanged, only with another product at the same price or higher.

All products are checked for quality and checked for any problems or defects before being sent to the customer.

Even if we try to offer a more accurate image in terms of product colors, the existence of a wide range of monitors makes it possible for some colors to be easily changed from the original products. Please note that we can NOT guarantee the quality and color calibration of the monitor or mobile device used, which is why we mention from the beginning that the images of the displayed products are informative and that the product received may have slightly different shades or colors.

If you happen to receive a product that is not in perfect condition, please contact us immediately!

Our company does not assume any responsibility for handling, transport or accept the return of products that have defects resulting from these causes.

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